Payment
We support Visa and MasterCard payments. Simply choose the option you need on the payment page.
A transaction may not be processed successfully for several reasons, such as incorrect information, insufficient funds or temporary bank outages. Kindly verify your payment details first, and consult your bank if the problem persists.
Invoices are available upon request at checkout and will be sent to your registered email. You may also get in touch with us via WhatsApp for inquiries.
We do not accept cash on delivery. Payment shall be made online upon order placement.
All applicable discounts are shown on the shopping cart page. Feel free to purchase based on your requirements.
Rest assured that all transactions are fully protected. We use encryption and standard secure payment channels in line with security protocols.
Upon successful payment, you will get a confirmation email stating all order information.
Should you request a refund, kindly reach out to our customer team and submit your order details. All requests will be handled subject to our return regulations.
Please log in to your account and access the “My Account” section. You may check your purchase records and shipment updates there.
Shipping
UK – Local DPD Express ；
Europe – UPS Express/ DPD Express/ DHL ExpressUPS
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
Country
Shipping Method
Shipping Time
UK
Local DPD Express
7~12 Days
Germany
UPS/DPD/DHL Germany
8~15 Days
France
UPS/DPD/DHL Germany
10~15 Days
Belgium
UPS/DPD/DHL Germany
10~15 Days
Luxembourg
UPS/DPD/DHL Germany
10~15 Days
Netherlands
UPS/DPD/DHL Germany
10~15 Days
Czech Republic
UPS/DPD/DHL Germany
10~15 Days
Poland
UPS/DPD/DHL Germany
10~15 Days
Croatia
UPS/DPD/DHL Germany
10~15 Days
Slovakia
UPS/DPD/DHL Germany
10~15 Days
Slovenia
UPS/DPD/DHL Germany
10~15 Days
Finland
UPS/DPD/DHL Germany
10~15 Days
Denmark
UPS/DPD/DHL Germany
10~15 Days
Sweden
UPS/DPD/DHL Germany
10~15 Days
Austria
UPS/DPD/DHL Germany
10~15 Days
Italy
UPS/DPD/DHL Germany
10~15 Days
Hungary
UPS/DPD/DHL Germany
10~15 Days
Lithuania
UPS/DPD/DHL Germany
10~15 Days
Estonia
UPS/DPD/DHL Germany
10~15 Days
Latvia
UPS/DPD/DHL Germany
10~15 Days
Greece
UPS/DPD/DHL Germany
10~15 Days
Ireland
UPS/DPD/DHL Germany
10~15 Days
Portugal
UPS/DPD/DHL Germany
10~15 Days
Spain
UPS/DPD/DHL Germany
10~15 Days
For all other countries not mentioned above, customs clearance and relevant import taxes shall be borne by the recipient. Please contact your local customs for exact duty amounts. A business license may be required for clearance if necessary.
Delivery charges are determined by parcel weight, delivery address and shipping service. You may check the final shipping cost on the checkout page.
Should your parcel go missing or experience prolonged delivery, kindly get in touch with our team. We will conduct an investigation and provide follow-up support.
Please log into your account and visit Order History for order tracking. A dedicated tracking link will be included in your confirmation email.
In most cases, you are exempt from import duties. Charges may apply when delivering to Canada and Denmark.
Lead time for stock ranges from 1 to 5 days based on items. Delivery will take another 7 to 15 days.
Security
Comprehensive security measures are in place. All user data is encrypted, and firewalls serve as protection against risks. We carry out routine maintenance and inspections to maintain system security.
We adhere to formal policies to safeguard your information. Your data will not be disclosed to external individuals or enterprises, and is solely applied to order management and after-sales service.
We utilize certified secure payment systems in line with industry standards to safeguard your payment information.
It is advised to set passwords combining letters, digits and special characters. Refrain from using personal information like birthdays. Regular password updates will enhance account security.
Kindly confirm the website URL is authentic. The padlock symbol beside the address proves the site is secured.
Should you encounter any irregularities, please get in touch with our team without delay. We will conduct checks and follow up accordingly.
We adopt professional anti-phishing solutions to guard against counterfeit websites and deceptive emails.
Returns
Order adjustments are permitted prior to 23:00 PDT (GMT-7) on the order date. Please submit your amendment request via email: info@mzenpuff.com.
Our policy allows product returns within 15 days from the date of delivery.
Returned goods shall be unused and undamaged with original tags and packaging. Relevant purchase documents are also required.
Please submit your return request to mzenpuff@outlook.com. Upon approval, we will furnish you with a shipping label and detailed return instructions. Returns delivered without prior confirmation will not be processed. Feel free to email us for any return inquiries.