Payment
We accept different ways to pay. You can pay with a credit card, debit card, or with cryptocurrency. On the payment page, you can see which options there are.
A payment can fail for different reasons. Maybe you entered wrong details, or there is not enough money in your account. Sometimes there is also a problem with the bank. Check your details carefully or contact your bank.
You can ask for an invoice during checkout. We will send it to your email address.
No, we do not offer cash-on-delivery. You must pay online when you place an order.
Yes, if you have a discount code or gift card, you can enter it on the payment page. Then you get a discount.
Yes, we make sure that paying is safe. We use encryption and secure payment methods. These are approved by safe payment rules.
After a successful payment, you will get an email. It shows what you have ordered.
Do you want your money back? Then contact our customer service. Give your order details. We will help you based on our return policy.
Log in to your account. Go to “My Account.” There you can see what you bought and if it has been sent.
Shipping
Free shipping in the US and Australia.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
UAE (Dubai only)
South Africa
Vietnam
West Malaysia（expcet Kalimantan Island）
Country
Shipping Method
Shipping Time
USA
Local UPS Ground
10~15 Days
UK
Local DPD Express
7~12 Days
Germany
UPS/DPD/DHL Germany
8~15 Days
France
UPS/DPD/DHL Germany
10~15 Days
Belgium
UPS/DPD/DHL Germany
10~15 Days
Luxembourg
UPS/DPD/DHL Germany
10~15 Days
Netherlands
UPS/DPD/DHL Germany
10~15 Days
Czech Republic
UPS/DPD/DHL Germany
10~15 Days
Poland
UPS/DPD/DHL Germany
10~15 Days
Croatia
UPS/DPD/DHL Germany
10~15 Days
Slovakia
UPS/DPD/DHL Germany
10~15 Days
Slovenia
UPS/DPD/DHL Germany
10~15 Days
Finland
UPS/DPD/DHL Germany
10~15 Days
Denmark
UPS/DPD/DHL Germany
10~15 Days
Sweden
UPS/DPD/DHL Germany
10~15 Days
Austria
UPS/DPD/DHL Germany
10~15 Days
Italy
UPS/DPD/DHL Germany
10~15 Days
Hungary
UPS/DPD/DHL Germany
10~15 Days
Lithuania
UPS/DPD/DHL Germany
10~15 Days
Estonia
UPS/DPD/DHL Germany
10~15 Days
Latvia
UPS/DPD/DHL Germany
10~15 Days
Greece
UPS/DPD/DHL Germany
10~15 Days
Ireland
UPS/DPD/DHL Germany
10~15 Days
Portugal
UPS/DPD/DHL Germany
10~15 Days
Spain
UPS/DPD/DHL Germany
10~15 Days
UAE (Dubai only)
Dubai dedicated line
12~18 Days
South Africa
South Africa dedicated line
15~25 Days
Vietnam
Vietnam dedicated line
3~5 Days
West Malaysia
Malaysia dedicated line
4~8 Days
Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)
Yes, we offer free shipping in the United States and Australia.
The shipping costs depend on the weight of the package, where it needs to go, and which shipping method you choose. You see the cost during checkout.
If your package is lost or takes a long time to arrive, please contact our customer service. We will check what is going on and help you further.
You can track your order by logging into your account. Then go to “Order History.” You will also get an email with a link to track your order.
You usually do not need to pay customs duties. Only in Canada and Denmark, this might happen.
Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.
Security
We use several ways to keep the website safe. We encrypt your data so others cannot read it. We also use firewalls to block danger. We check regularly if everything still works well.
We follow clear rules to protect your information. We do not give your data to other people or companies. We only use your data to handle orders and help you if you have questions.
Yes, we use a safe payment system. This system follows rules that make sure your payment data is well protected.
A strong password has letters, numbers, and special signs. Do not use easy things like your birthday. Change your password sometimes to make it even safer.
Look carefully at the web address. It must be the same as the official website. Also check if there is a lock in front of the address. That means the website is safe.
Do you see something strange or does something not seem right? Then contact our customer service right away. We will look at it and do what is needed.
Yes, we have ways to stop phishing. This protects you from fake websites and false emails.
Returns
You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at info@mzenpuff.com to request changes.
You may return a product within 15 days after receiving it. This is our 15-day return policy.
The product must look like when you got it. It must not be worn or used. The tags must still be on it. It must also be in the original package. You also need the receipt or other proof of purchase.
Do you want to return something? Then send an email to info@mzenpuff.com. If we accept your return, we will give you a shipping label and instructions on how and where to send the package. Do not send products back without first contacting us. We will not accept them.
Do you have questions about returning? Then feel free to send an email to info@mzenpuff.com.